Plans & billing

Settings › Plan & billing

This page shows the plan your workspace is on, how much of each limit you use, your billing details and your invoices. It is also where you choose a plan, change it, update your card or cancel.

• By default, the Owner of the workspace is the only one who can change things on this page.
• Admin and Finance users can open the page and see the plan, usage and invoices, but cannot change anything. They see the note Only the owner or a role with billing rights can make changes.
• Other built-in roles do not see this page. If the Owner changes a role or creates a custom role, that role follows the billing rights it is given. Closing the workspace always stays with the Owner.

When you create a workspace, a 14-day free trial of the Business plan starts straight away. No card is needed. You can use every Business feature during the trial.

• Under Current plan you see Trial · 14 days left (the number goes down each day) and the date the trial ends.
• The Owner gets an email 3 days and 1 day before the trial ends. In the last 3 days a bar at the top of every page says when the trial ends, with a Choose a plan button.
• If you do nothing, the workspace moves to the Free plan when the trial ends. No data is deleted: records in modules that are not in Free (for example Attendance & shifts) stay viewable read-only, with a note at the top, but cannot be added, changed or deleted until your plan includes them again. You also cannot add more than the Free limits allow.

The Plans section on the same page shows every plan with its price and main limits. Use Monthly or Annual at the top to switch the prices. Annual billing gives you 2 months free.

• Free

  Price

  AED 0

  Limits

  5 active employees, 1 company, 5 cars and assets, 50 documents, 2 users, 10 Document AI reads a month

  Includes

  People and self-service, documents and renewals, Document AI, fleet, requests and approvals, leave, reports

• Starter

  Price

  AED 99 a month (AED 990 a year)

  Limits

  25 active employees, 2 companies, 50 cars and assets, unlimited documents, 5 users, 100 Document AI reads a month

  Includes

  Everything in Free, plus assets and property, costs and budgets, push reminders

• Business

  Price

  AED 9 per active employee a month (AED 90 a year)

  Limits

  No limit on employees, companies, cars and assets, documents or users; 1,000 Document AI reads a month

  Includes

  Everything in Starter, plus fines, Salik and fuel, multi-step approvals, attendance and shifts, workflows, WhatsApp reminders, API and webhooks

• Enterprise

  Price

  Custom annual price

  Limits

  No limits

  Includes

  Everything in Business, plus payroll and WPS and SMS reminders. Use Contact sales.

Payroll + WPS is an add-on for Starter and Business: AED 5 per active employee a month (AED 50 a year). It adds monthly payroll runs, WPS SIF files, payslips and end-of-service settlements. It is already included in Enterprise.

The Usage this period section shows how much of each limit you use: active employees, companies, cars and assets, documents, users and Document AI reads this month. On Business the employee line shows how many employees are billed.

• At 80 % of a limit the bar turns amber and you see Approaching the limit. An amber note also appears at the top of the matching page, for example People.
• At 100 % the bar and the note turn red: you cannot add more of that item until you upgrade or make room (for example by changing an employee's status to Former employee). Document AI is the exception: if your workspace has saved and verified its own AI key, scans continue on that key after the monthly reads run out.
• Nothing is deleted when you reach a limit. Everything you already have stays available; only adding more is paused.
• The users limit counts people who have joined and invitations that are still waiting.

The Upgrade button in the note takes you to the plans. People who cannot see billing see Ask the workspace owner to upgrade. instead. If a module is not in your plan, its pages open read-only with a note at the top, and records you added while the module was in your plan stay viewable. Adding or changing records needs the module again; Payroll › Settings still shows Payroll is not in your plan.

Settings › Plan & billing › Plans

Before your first payment, fill in Billing details. They are printed on your invoices.

1. 1In Billing details, enter your company's legal name in English and Arabic, your address, and the Billing email that should receive invoices. Add your Tax registration number (TRN) if your company has one (15 digits, starting with 1).
2. 2Click Save billing details.

1. 1In Plans, choose Monthly or Annual.
2. 2Click Choose Starter or Choose Business on the plan you want. A summary opens under the plans.
3. 3Tick Payroll + WPS under Add-ons if you need payroll. Enter a Coupon code if Moazaf gave you one.
4. 4Check the Price summary. On Business and for the Payroll add-on, the price is multiplied by your active employees today.
5. 5Click Continue to secure checkout.

A secure Stripe payment page opens. Check the plan and amount, enter your card details and confirm. Moazaf never sees or stores your card number. If you change your mind, use the back link on that page; you are not charged.

After payment you return to Plan & billing and see Thank you! Your subscription is active. The plan now shows Active, the next renewal date and the last 4 digits of your card. The Owner also gets an email.

Once you pay for a plan, the other plans show Switch to … buttons. Click Change plan at the top of the page to jump to them.

1. 1Click Switch to on the new plan (or Change add-ons on your current plan).
2. 2Check the Price summary, then click Confirm change.

• Upgrades start straight away. You pay only the difference for the rest of the current period.
• Downgrades to Starter switch the plan straight away; the lower price starts at your next renewal. There is no refund for the current period.
• To move to Free, click Move to Free at renewal on the Free plan. You keep the paid plan until the end of the period you paid for, then the workspace moves to Free.
• To change your card, click Payment method. Stripe's secure billing page opens, where you can add a new card. Use the link on that page to come back.

Every payment creates an invoice in the Invoices section at the bottom of Plan & billing, with its date, number, amount and status, for example Paid.

• Click PDF to download the invoice in the language you are using. The small link next to it (ع or EN) downloads it in the other language.
• After each payment, the Owner and the billing email get an email with the invoice number and a Download invoice button.
• Each invoice keeps the billing details it was issued with. If you change your details later, only new invoices use them.

By default only the Owner can do this; a role given billing rights can pause or move to Free, but only the Owner can close the workspace. On Plan & billing, click Cancel subscription. A window opens with your choices.

• Pause billing

  What happens

  No billing for 1, 2 or 3 months. Your data stays safe, but the workspace is read-only during the pause. Billing restarts by itself when the pause ends, or earlier if you click Resume billing. Only possible while the plan is active.

• Move to the Free plan

  What happens

  You keep the paid plan until the end of the period you paid for, then the workspace continues on Free. Data above the Free limits stays readable, and records in modules that are not in Free stay viewable read-only until your plan includes them again.

• Close the workspace

  What happens

  Billing stops now and the workspace becomes export-only. After the export period it is permanently deleted. The last day to export is shown on Plan & billing and in the email you receive.

1. 1To pause, choose 1, 2 or 3 months in Pause for and click Pause billing. That is all you need to do.
2. 2To move to Free or close the workspace, choose the option under What would you like to do?, pick the Main reason and add a comment if you like.
3. 3Click Cancel subscription, or Close workspace if you chose to close.

If you chose the Free plan, the page shows Ends on and the date. Until then you can click Keep my plan to undo it.

• Do I need a card to start?

  Answer

  No. The 14-day Business trial and the Free plan need no card.

• What happens to my data when the trial ends?

  Answer

  Nothing is deleted. The workspace moves to Free. Records in modules that are not in Free (for example attendance) stay viewable read-only until your plan includes them again: you can open and export them, but not add, change or delete them. You cannot add more than the Free limits allow.

• Who is billed on Business?

  Answer

  Every employee who is not marked as a Former employee, including managers and employees on leave or in offboarding, with a minimum of one. Login accounts (users) have no separate charge.

• Why can I not change anything on this page?

  Answer

  Your role can view billing but not change it. By default only the Owner can make changes; Admin and Finance users can only view the page.

• Can I pay by bank transfer?

  Answer

  Online payment is by card. For an annual agreement (Enterprise), click Contact sales.

• Moazaf gave us free access. What do we see?

  Answer

  The plan shows Complimentary and the end date, if there is one. The Owner gets an email 14, 7 and 1 day before it ends. If there is an end date, you can choose a paid plan now; the first payment is taken when the free access ends, or straight away if 49 hours or less remain. If there is no end date, there is nothing to pay and a paid plan cannot be bought.

• Can I get my invoices in Arabic?

  Answer

  Yes. Every invoice can be downloaded in English and in Arabic. In Billing details, Invoice language sets the language of the emails sent to the billing email. If that address is also the login email of someone who manages billing, that person's own account language is used.

• Something is wrong with a payment. Who do I contact?

  Answer

  Email support@moazaf.com with your workspace name and the invoice number.